Last updated 17 October 2026

Refund Policy

In short: because Guides are instant digital downloads, sales are final. Try the free 6-page preview first. If something is wrong with your file, we fix it or refund you.

Try before you buy

Every Guide has a free preview so you can check the design, format and depth before paying. Vienna: free 6-page preview.

When we refund

The file is broken or won’t open, and we can’t fix it for you within 3 days.
You were charged twice for the same Guide.
You never received your download link and we can’t resend it.
The Guide is materially different from how it was described.

Email hello@golocal.travel within 14 days of purchase with your order email and what went wrong. Approved refunds go back to your original payment method through our payment partner, usually within 5–10 business days.

When we don’t

We don’t refund a working, correctly described Guide because of a change of mind or travel plans, since the full content is delivered the moment you buy.

Your legal rights

If you live in the EU, UK or another country with a cancellation right for online purchases, that right ends for digital content once the download starts with your consent. This policy never limits rights you have under consumer law that cannot be excluded.